COVID-19 Information Hub

Civil Defence & Emergencies

Alert Level 2 - Reduce - The disease is contained, but the risk of community transmission remains.



Welfare & Support

  • For general welfare support please call the Ministry of Social Development Hotline on 0800 779 997
  • Foreign Nationals needing any support please call the Aoraki Migrant Centre on 03 687 7371

Current Situation

Low risk of community transmission within applied area.

Risk assessment

  • There could be limited community transmission.
  • There are active clusters in more than 1 region.

Range of measures that can be applied locally or nationally

  • You can reconnect with friends and family, and socialise in groups, go shopping and travel domestically, if following public health guidance.
  • You can return to the place where you work or learn but alternative ways of working are still encouraged.
  • Businesses, schools, early learning services, tertiary education providers and public facilities, such as museums, libraries and pools can now all open with additional health measures in place.
  • Gatherings of up to 50 people indoors or 100 people outdoors are allowed including weddings, funerals and tangihanga. Mandatory record keeping (as in Alert Level 1) and physical distancing are legally required.
  • Hospitality businesses legally must keep groups of customers separated and seated. Maximum of 50 people indoors or 100 people outdoors in a defined space.
  • Event facilities, including cinemas, stadiums, concert venues and casinos can have up to 50 people indoors and 100 people outdoors. You can have more than 50 people in an event facility, but only if the people are in separate ‘defined spaces’, and there should not be direct airflow between the defined spaces.
  • Health and disability care services can operate as normally as possible.
  • Keep 2 metres apart from people you do not know in public and places like retail stores, libraries, gyms, and museums.
  • Keep 1 metre apart from people in other places like office buildings and factories, and in places where there is a cap on numbers, like cinemas and hospitality.
  • People at higher risk of severe illness from COVID-19 (for example, those with underlying medical conditions, especially if not well-controlled, and older people) are encouraged to take additional precautions when leaving home, unless fully vaccinated. You may work, if you agree with your employer that you can do so safely.
  • Sport and recreation activities are allowed, subject to conditions on gatherings, record keeping, and – where practical – physical distancing. Gyms — 2m physical distancing; outdoor teams sport — no physical distancing.
  • Public transport must be seated only.

You legally must wear a face covering if you are aged 12 and over when:

  • using public transport, airplanes (including in departure points such as train/bus stations) and in a taxi or ride-share vehicle
  • visiting a healthcare or aged care facility (other than for a patient)
  • inside retail businesses, such as supermarkets, pharmacies, shopping malls, indoor marketplaces, takeaway food stores and public venues — such as museums and libraries
  • visiting the public areas within courts and tribunals, local and central Government agencies, and social service providers with customer service counters.

You legally must wear a face covering if you work:

  • as a driver of a taxi or ride-share vehicle
  • at close-contact businesses, for example barbers, beauticians and hairdressers
  • in a public facing role at a hospitality venue, for example a cafe, restaurant, bar or nightclub
  • at retail businesses, such as supermarkets, shopping malls, indoor marketplaces, takeaway food stores
  • in the public areas of courts and tribunals, local and central Government agencies, and social service providers with customer service counters
  • at indoor public facilities, for example libraries and museums (but not swimming pools).

Council Services at Level 2

Infrastructure (Water, Waste, Roads, etc)

Drinking water and wastewater

  • Services will continue as normal.
  • Under Level 2 all programmed works will be able to recommence with strict protocols in place to maintain the safety of staff, contractors and the public.
  • Please ensure staff and contractors are not approached in person. Please report any issues through the snap, send, solve app or report via phone to 03 687 7200.

Kerbside collection

  • Bin collections will continue as normal
  • Please continue to properly sort your waste, organics, recycling and glass.
  • Please ensure your bin isn’t blocked by cars and is well spaced to allow for efficient collection.

Redruth and Transfer Stations

  • Redruth Resource Recovery Park: Open Monday – Friday 7.30am - 4.30pm, Saturday 10am-4.30pm, Sunday 10am-4.30pm
  • Temuka Transfer Station: Open Thursdays - 10am - 4pm, Saturdays 10am - 4pm
  • Geraldine Transfer Station: Open Tuesdays - 10am - 4pm, Saturdays 10am - 4pm
  • Pleasant Point Transfer Station: Open Wednesdays 2.30pm - 4.30pm, Saturdays 10am - 4pm
  • The Crow's Nest is open.

Important notes:

  • Masks must be worn at all times while on site.
  • Please scan the COVID tracker QR code on entry.
  • Normal weighbridge fees apply.
  • NO CASH. Payment is contactless card (paywave) or account ONLY.
  • Strict site limits will be in place to ensure staff safety, so wait times may be significantly longer than usual.


  • Parking charges are suspended at Level 2. Time limits still apply and are being enforced.
  • Under Level 2 all programmed works will be able to recommence with strict protocols in place to maintain the safety of staff, contractors and the public.
  • Please ensure staff and contractors are not approached in person. Please report any issues through the snap, send, solve app or report via phone to 03 687 7200.

Community Facilities (Libraries, Pools, Parks, etc)


  • The airport terminal will be open to PASSENGERS ONLY.
  • Please contact Air New Zealand for updates to your flights.

Caroline Bay Trust Aoraki Centre (CBay)

CBay Aquatics

The aquatics area at CBAY is closed until Saturday so that we can complete annual maintenance that was brought forward from October.

From Saturday:

  • CBay Aquatics hours will be as normal – Monday to Friday 5.30am to 9pm / Saturday, Sunday and public holidays 7am to 7pm.
  • The Aquatics area is restricted to 100 people maximum, we reserve the right to restrict entry if we are at that limit.
  • Entry the Aquatics area is through the front entrance.
  • To ensure 100% contact tracing everyone who enters the building is required to sign in and sign out at the designated space.
  • Please wear a mask until you get into the pool, and keep a 2 metre distance to those people not in your bubble.
  • The 25m, Programme pool and Lazy River remain open for swimming.
  • The Chillax area (spa, sauna, and steam room), kids’ water playground (including paddling pool), hydroslides, diving boards, & inflatables will remain closed until further notice.
  • Lane Swimming 25m: Lane swimming will be available from 7am on Saturday morning - but on a limited basis with allocated 30 minute blocks for public swimming. Please ensure that you arrive early or on time for your allocated lane space booking as only one lane per day, per person please. Normal swim admission prices apply. Please social distance and wear a mask when you enter and leave the building. And to help ensure a speedy turnaround, please arrive and leave in your swimwear.
  • To book a lane can you please phone 036842229 during open hours. Monday to Friday 5.30am to 9pm and Saturday, Sunday & Public Holidays 7am to 7pm. You can also call into CBay reception and make a lane booking
  • The Leisure Pool: Will be open from 7am on Saturday but limited to a maximum of 30 people, when we reach our maximum capacity we will work on a one-out one-in basis. There is a check in system as you enter the building, please social distance and wear a mask when you enter and leave the building. Normal swim admission prices apply.
  • Programme Pool: Is currently closed due to a technical issue and WILL NOT OPEN for the weekend - we will keep you posted in regards to when the Programme Pool is expected to be open for public swimming and AquaGentle classes.
  • AquaFit Tuesday Class: Is currently scheduled to run on Tuesday at 6.45pm in the 25m Pool, it is limited to 20 people and booking is required. You can phone 036842229 during open hours, or call into CBay reception to book into the class. Please social distance while in the building and wear a mask when you enter and leave the building. Normal swim and class admission prices apply.

    These pool use requirements apply to this Saturday 11th, Sunday 12th, Monday 13th and Tuesday 14th September at this stage.  We will keep you updated as things change. Please be patient as there may be a wait while we process customers in a safe and careful manner.
    Thank you for your kindness, as we work hard to keep our customers and staff safe during Covid Level 2 restrictions.

CBAY Fitness

  • Entry to CBay Fitness will be via the front entrance with mandatory sign in required at the front desk.
  • Gym access is limited to 50 people at a time.
  • Group Fitness participants will be required to pick up a class access card from the Contact Tracing Desk, then go upstairs to the studio of their class and present the Class Access Card to the instructor.
  • Classes are limited to 20 in Studio 1 and 15 for RPM & Sprint classes.
  • Where there is a class cross-over please ensure you wear a mask and queue in a socially distant manner.

If you want to swim or have a coffee after you have been to the gym you will be required to sign out of the gym, and then sign into the pool area. We will be monitoring gym & studio user numbers to ensure we stay below the set numbers at any one time. We thank you in advance for your patience as we work hard to keep our customers and staff safe at Level 2.


  • The café is open at Level 2. We ask that you maintain appropriate social distancing and we will be monitoring user numbers in the foyer space.
  • You are able to remove your mask while in the café but please replace your mask and sign out at the Contact Tracing Desk when you leave the café.
  • To ensure 100% contact tracing everyone who enters the building is required to sign in and sign out at the Contact Tracing Desk.

Southern Trust Events Centre (STEC)

  • STEC will reopen from Monday 13 September
  • 50 maximum in the court area at any time, includes all involved with the sport
  • mask wearing is compulsory, unless there are exemptions for medical reasons, for arrival at the venue and through the foyer,
  • signing in/use of QR code too is compulsory, list kept by the sport if QR code not used
  • use hand sanitiser before entering the court area
  • for those not actively involved in the game (coaches, videographer, scorers) then highly recommended masks are worn
  • spectators if admitted will be required to wear face masks at all times and follow the distance protocols

Aigantighe Art Gallery

The Aigantighe Art Gallery is currently undertakening buliding maintenance work and will be open at 10am Tuesday 14th September 2021.

Level 2 regulations will apply :

  • Visitors are required to sign in via the covid tracer app or physically at the reception desk.
  • Visitors are required to wear a face covering and remain 2 meters away from people outside their family bubble.
  • there will be entry and exit doors sign posted to enter and leave the gallery.

South Canterbury Museum

At Alert Level 2 the Museum will reopen, with the following restrictions:

  • Visitors are required to sign in using the Covid Tracer app, or manually at the front desk
  • Visitors are required to wear a face mask and maintain 2m distance from other people outside of their bubble
  • Visitors should use the sanitiser supplied on entry
  • Visitors should follow the one-way flow around the Museum to assist in helping maintain social distancing
  • The Museum research room will be available by appointment only – see our research page for more information
  • Museum staff will be undertaking additional regular cleaning.

SC Museum Research Room

At Alert Level 2 the research room will be only by appointment only Wednesday to Friday. Six 25 minute slots are available each day, starting at 1pm; 1.30pm, 2pm, 2.30pm, 3.30pm, and 4pm. Two consecutive slots can be booked at a time for up to two people from a single ‘bubble’. Visitors are asked to finish promptly on time to allow for room cleaning before the next visitor.

Please note that if you do not need to physically visit the research room, we can offer a 20 minute online consultation instead (weekdays only), also starting at the times noted above.

To book, please email the Museum or call us on 03 6877212 to book.

When booking, please supply your name, contact phone number, and detail the nature of your query.


  • Timaru, Geraldine and Temuka Library are OPEN at Level 2.
  • Controlled entry to Library and hygiene and personal distancing required
  • After hours returns at all facilities open
  • Contact tracing at each Library – QR code, Contact tracing form, Individual sign in forms – for anyone over the age of 12
  • Masks mandatory for the public – anyone over the age of 12
  • Hand sanitiser available to the public at the entrance of the libraries
  • Disposable masks available at the entry of the libraries for those members of the public who don’t have one
  • Maximum 50 people in the library
  • 2 metre distancing for the public
  • One entry point at each library
  • Digital Library is available 24/7
  • Click and Collect service no longer available
  • Books4U service begins
  • Delivery of books to vulnerable members of the community
  • Additional daily cleaning procedures followed
  • No outreach programmes


  • All Parks, sportsfields and Playgrounds are open.
  • Maintain social distancing, wear mask as per Government Level 2 guidelines.
  • Where you see a QR code at a Park, please sign in

Public Toilets

  • Public Toilets on main transport routes will be open with enhanced cleaning.


  • Services will be available at Timaru District cemeteries in line with Level 2 restrictions.

Environmental Services (Building, Planning, Animals, Bylaws)

Building Control

  • All Building control functions can be performed at Alert Level 2 including building inspections with these specific restrictions and protocols followed and maintained at all times:
    • Each building site must maintain a 2 metre distance between any people on site at all times to allow the inspection to be performed safely.
    • Inspection staff will also follow all other site protocols imposed by that company or site supervisor.
    • The use of photos to verify compliance can only be used on a case by case basis with team leader or manager approval.
  • If you had booked a building inspection for after the 1st of September please call Customer Services on 03 687 7200 to re-book that inspection.
  • Technical Processing of applications will continue.
  • All administrative functions will continue.
  • Safety Inspections of swimming pool will start again under level 2
  • Earthquake-prone building assessments will continue
  • Building Warrant of Fitness processing and audits will continue
  • The Building Advisory Office will be open to the public from the main council building with certain safety protocols in place.


  • No in person planning meetings will be held at Level 2.
  • Processing of applications will continue.

Animal Control

The following functions will be undertaken where they can be done in a safe manner, maintaining social distancing and wearing of masks.

  • Animal Control:
  • Wandering Dogs
  • Wandering Stock
  • Keeping of Animals
  • Barking Dogs
  • Dog registrations
  • SOP inspections
  • Dog Attacks
  • Dogs Rushing
  • Patrols
  • Impounding


  • Dogs must be on lead in all public places at all times.
  • Please be aware of social distancing and ensure your dog is kept under control.
  • Please pick up your dog poo.

Liquor Licensing

Services at Level 2:

  • DLC meetings will resume
  • Processing of applications
  • All customer enquiries


Services at Level 2:

  • No charges apply to on-street parking and council car parks.
  • Parking is free at Farmers' Car park on Sophia Street.
  • Parking time limits are still enforced – this means that while you do not have to pay for parking currently, you may not remain in the parking bay for longer than the indicated time limit as its important to ensure parking remains accessible to those doing business in town.
  • Parking officers continue to enforce the time limits.

Environmental Health Services

Services at Level 2:

  • Remote checks for food businesses that are open
  • Discretionary site visits for enforcement action where deemed necessary
  • Recreational Water monitoring
  • Health Premises inspections, where these can be done in a safe manner
    Customer enquiries

Noise Control Complaints

  • These will be responded to at Level 2

All services are subject to change with no notice if COVID Alert Level changes.

Governance (Council Meetings, Citizenship)

Customer Service Teams

  • Timaru Customer Services, Temuka and Geraldine Service Centres are OPEN at Level 2
  • Masks must be worn at all times
  • Customers have to scan the QR code or provide their details to the staff if they are unable to scan.
  • Please be mindful of keeping your distance if coming into the office.
  • Rate rebate appointments are being rescheduled.  Please ring us if you need to make an appointment.
  • Most transactions are able to be completed remotely via phone or web site.
  • There are a variety of payment options available for customers.  Please give us a call to discuss these.
  • Customer services is available 24/7 on 03 687 7200. Please Note that there may be a decrease in capacity so you may need to wait longer than usual.
  • You can also email us at

What services can you use online?

A key part of avoiding any interruptions to our services is ensuring our staff stay healthy and able to work. You can help with this by accessing our services online at or over the phone 03 687 7200:

  • Rates payments can be done through your bank account, via direct debit or by card via our website.
  • Requests for service, animal control requests, noise complaints can be done on the phone, via the fix it form or using the snap, send, solve app.
  • You can pay your parking tickets and re-register your dog online.
  • All our building forms are available to download and print on the website.
  • Many day-to-day queries can be handled over the phone or via email to
  • Updates are also available via Facebook at
  • We’re available 24/7 on 03 687 7200 or at

General Advice

Related Information

Support Local

Here are some ways we can support our local businesses:

  • With all your purchases ask yourself, am I supporting local?
  • Have a look at what goods and services you spend money on and see if there is a local supplier
  • Learn about local businesses, seek them out, discover what they have to offer
  • Give local businesses your voice, recommend them to friends and family, share their website or leave them a review

You can find a list of our local businesses on Aoraki Developments 'Buy Local' website.

Stuck with nothing to do?

If you find yourself isolated for, Timaru District Libraries has a wealth of online entertainment for you, all you need is a computer or tablet, your library card number and a pin.

  • You can access thousands of books and audiobooks via BorrowBox, Wheelers and Overdrive.
  • You can stream 10 movies a month from our selection of award-winning independent, international and classic films on Kanopy.
  • There's also a new selection of movies, tv and music on Hoopla
  • You can also access thousands of newspapers and magazines from PressReader.
  • If you have physical books you can renew them online, we’ve also increased our lending period to six weeks.

Don’t have a membership? You can now even join online at

Health Advice from Ministry of Health


The main symptoms of COVID-19 are:

  • a cough
  • a high temperature (at least 38°C)
  • shortness of breath.
  • sore throat
  • sneezing and runny nose
  • temporary loss of smell

These symptoms do not necessarily mean you have COVID-19. The symptoms are similar to other illnesses that are much more common, such as cold and flu.

Shortness of breath is a sign of possible pneumonia and requires immediate medical attention.

MoH doesn’t yet know how long symptoms take to show after a person has been infected, but current World Health Organization assessments suggest that it is 2–10 days.

If you have these symptoms and have recently been to a country or area of concern, or have been in close contact with someone confirmed with COVID-19, please telephone Healthline (for free) on 0800 358 5453 or your doctor immediately.

Prevention – how to protect yourself and others

  • Cough or sneeze into your elbow or by covering your mouth and nose with tissues.
  • Put used tissues in the bin or a bag immediately.
  • Wash your hands with soap and water often (for at least 20 seconds).
  • Try to avoid close contact with people who are unwell.
  • Don’t touch your eyes, nose or mouth if your hands are not clean.
  • Avoid personal contact, such as kissing, sharing cups or food with sick people.
  • Clean and disinfect frequently touched surfaces and objects, such as doorknobs.
  • Stay home if you feel unwell.
  • Call Healthline on 0800 358 5453 if you have any symptoms and have been to any countries or territories of concern or have been in close contact with someone confirmed with COVID-19.