Specific conditions relating to notices and disputes

1. I agree that the initiator must give me at least 3 days' prior notice of each direct debit, provided that where the direct debit is in a series, the Initiator is only required to provide 3 days' notice prior to the first direct debit in a series
2. Changes to the amounts or dates of a series of direct debits require 10 days' prior notice to me
3. I can also agree with the initiator to receive a same day notice for direct debits specifically requested by me
4. All notices must be in writing, but can be delivered electronically, if I have agreed that with the initiator
5. I can also ask you to reverse a direct debit up to 120 days after the direct debit if:
   1. I didn't receive proper notice of the amount and date of the direct debit, or
   2. I received notice but the amount or date of the direct debit is different from the amount or date on the notice
6. If you dishonor a direct debit but the initiator retries it within 5 business days of the original direct debit, I understand that the initiator doesn’t need to notify me again about that direct debit.

Last updated: 17 Apr 2026