Your rates invoice includes a personalised QR code which you can scan to get started on your phone. We'll ask for your mobile number so we can send payment confirmations and make sure payments are matched to the right property.

Once your number is confirmed:

• Choose your payment type: one-off, autopay, or flexible
• If you choose flexible, select your schedule: weekly, fortnightly, or monthly
• Enter your payment details
• You're done. You'll get a text confirming your schedule and any future changes to your account

• Click Here and enter your mobile number  Payble - Login (You can also choose to sign up via email)
• Enter your rates number and verification number, both are found on your rates notice

If you're currently on a direct debit plan, switching to Payble is straightforward. You will get much more visibility and control over your payments

When you set up a new payment plan on Payble, we'll take care of cancelling your existing direct debit, so you don't need to do anything. Just allow up to 24 hours for that to process and make sure you switch over with enough time to avoid any double payments.

If you're currently paying by automatic payment that is - you're manually transferring money into our bank account - you'll need to cancel those payments yourself before setting up your Payble account.

Please make sure you review the terms and conditions on our Terms and Conditions webpage

Payble is the online payment system that enables Timaru District Council ratepayers to make flexible payments and schedules and have all their rates information at their fingertips. All payment and personal information are stored securely and meets the highest data security standards.

We take care of that for you when you set up a payment plan on Payble, we will update your preferences and cancel your existing direct debit on our end. This can take up to 24 hours, so make sure you swap over with enough time to avoid double payments. If you're making a one-off payment instead, remember to adjust or cancel any current payment amounts. Get in touch at rates@timdc.govt.nz if you have any questions.

There is no charge for credit card and debit card payments. There are no fees from us for paying by direct debit through your bank account, though some banks may charge a set-up fee. Check with your bank if you're unsure.

Payble is absolutely optional and is an additional service we are adding, you can still pay in person or by bank transfer. This new payment option provides a lot more flexibility and visibility over your payments, and we'd encourage you to give it a go. You can sign up to Payble and switch back anytime, just get in touch with us.

Yes, and it's straightforward. Log in, click your account icon, and view your existing payment plans. You can add a new bank account, debit card, or credit card to your profile, then cancel the existing plan and set up a new one on your preferred payment method. If you have any issues just pop into your closest service centre and someone will be able to help you through it.

Multiple properties can be linked to a single mobile number and managed under one account.

Absolutely! From the payment platform homepage on your mobile, select 'Options' then 'Manage Notifications' and adjust your preferences from there.

Yes, if you're on a flexible payment plan. Click on your payment plan and select 'Skip Next Payment.' That amount will be spread across your remaining payments for the instalment period. Note that you can't skip payments on Autopay, and you can't skip the final payment of a flexible plan.

You can skip up to two scheduled payments on a flexible plan. The skipped amount is spread across the remaining payments. If your payment schedule is cancelled due to repeated failed payments, rates penalties may apply.

Yes. Depending on your payment plan type, you can make additional payments or adjust future scheduled payments.

We will text you to let you know the payment wasn't successful. If it's part of a recurring schedule, we'll try again after two days and text you when we do. You can also log in to update your payment method or skip the payment. You can set the day the payment comes out of your account.

You will need to cancel the plan for that property through your Payble account. Please don't cancel directly with your bank, as this could cancel all future direct debits you have with us. If you forget, don't worry we will get in touch with you once we're notified of the ownership change.

When you sign up and create a payment plan, we'll automatically check whether you are eligible for a penalty reversal. If you are, we'll process it and it'll show on your account, you don't need to contact us separately. You will receive a text if there are any changes to your payment amounts as a result.