Covid-19 Protection Framework - Orange

Civil Defence & Emergencies

How to get your vaccine pass

If you've had the jab, but haven't got your vaccine pass yet, don't panic. It's easy and quick to do at, all you need is an email address and your driving licence, NZ Passport or birth certificate.

If you don't have any of those things you can call the Ministry of Health Helpline on 0800 222 478 with your NHI number and have a pass mailed to you, or there are a number of local pharmacies who can print off a pass for you.

Council Facilities at a glance

Facility Vaccination PassMasks Social Distancing
CBAY Yes Yes 1Mtr
STEC Yes Yes 1Mtr
District Pools Yes Yes 1Mtr
Libraries Yes Yes 1Mtr
Library Online and Click & Collect No Yes 1Mtr
Museum Yes Yes 1Mtr
Art Gallery Yes Yes 1Mtr
Parks & Reserves No No 1Mtr
Bike and Skate Parks No No 1Mtr
Events Yes Yes 1Mtr
Redruth & Transfer Stations No Yes 1Mtr
Customer Services & Service Centres Yes Yes 1Mtr
Timaru Airport Terminal* No Yes 1Mtr
Council Meetings Yes Yes 1Mtr

*You do not need a vaccine pass to enter the airport terminal, however Air New Zealand requires a Vaccine Pass or a clear test within 72 hours to allow you to fly.

More Details

Council services requiring a Vaccine Pass for those aged 12 years and over:

  • Caroline Bay Trust Aoraki Centre (CBAY) and District Pools (Temuka, Geraldine, Pleasant Point)
  • Vaccine Passes will be required by those 12 years or over to use any of the facilities at these centres.
  • These will be checked on entry.
  • One metre social distancing and masks are required in all public areas.
  • Southern Trust Events Centre (STEC)
  • Vaccine Passes will be required by those 12 years or over to use any of the facilities at this centre
  • These will be checked on entry.
  • One metre social distancing and masks are required.
  • Other facilities at Aorangi Park will have their own requirements, contact your sports club for more information.
  • Council Customer Services (Main Building and Service Centres)
  • Vaccine Passes will be required for those aged 12 years and over.
  • Capacity limits based on one metre distancing and masks will be required in public areas.
  • Non-Vaccine Pass holders can access customer services via phone and online.

  • Libraries, Museum and Art Gallery
  • Vaccine Passes will be required for those aged 12 years and over.
  • Capacity limits based on one metre distancing and masks will be required.
  • Council, Committee and Community Board Meetings:
  • Vaccine Passes will be required.
  • These will be subject to capacity limits based on one metre distancing and masks will be required.
  • Online options for public participation will be available.

Facilities that do not require a Vaccine Pass:

  • Customer Services is available 24/7 on 03 687 7200 or email
  • Online Payments and Services
  • Payments for rates, dog registrations and parking fines can be made online at
  • Land Information Memoranda (LIM) can be ordered and paid for online
  • Building consent applications  can be made electronically
  • All consent forms available on the website.
  • Need something fixed? Use the fix-it form or the snap, send, solve app
  • Library Click and Collect and online collections
  • The Library has a significant number of online collections
  • Books4U Click and Collect Library members can now ring their local library branch (Timaru Library 03 687 7202, Temuka Library 03 687 7591 or Geraldine Library 03 693 9336), and ask for a selection of items they can collect from the library. More information is here.
  • Parks and Recreational Reserve
  • Our parks and recreational reserves, skate parks, bike and walking paths, Caroline Bay Paddling Pool and variety of other outdoor facilities do not require a vaccine pass.
  • Some sports clubs using council sports grounds may require a vaccine pass, please check wtih your club.
  • Building Inspections, Environmental Health, Licensing, Parking and Animal Control
  • Places visited by staff will not have to be Vaccine Pass sites.
  • All council staff will be required to have a valid Vaccine Pass.
  • Staff will maintain one metre social distancing and wear masks as required.
  • Redruth and District Transfer Stations
  • Vaccine Passes are not required.
  • Capacity limits based on one metre distancing and masks will be required.
  • Public Toilets
  • Vaccine Passes are not required.
  • Timaru Airport Terminal
  • Vaccine Passes are not required to enter the terminal.
  • Air New Zealand require a Vaccine Pass or a clear test within 72 hours to allow you to board the plane.

Any Questions?

Here are some of the common questions we've been asked so far. If it's not covered here, we're happy to hear from you at

How did councillors come to this decision?

This was an operational decision made by council management in consultation with Councillors and is in line with many councils across New Zealand.

We made decision to offer the best level of protection and access to facilities for the vast majority of community and the fully-vaccinated workforce working in our facilities.

Can I see the risk assessment/policy?

Some of the information in our risk assessments relates to individual staff members, but you can see the template that was used as well as our vaccination policies below.

What are the best ways of paying my rates/parking tickets/dog rego, if I can't do it in person?

What options do I have if I want to pay by cash or in person, I don't have internet access or if my computer is broken?

While you need a vaccine pass to enter the building, we're happy to assist you to make in-person payments

  • Cash and in-person payments can be made at our customer service centres (Main Council building, Temuka and Geraldine libraries). Please let the team member or security guard at the front that you intend to pay this way and we will come out to the entry points to assist you. We can either bring the receipt back out to you or post it to you.
  • Mobile EFTPOS is available at all service centres.
  • You can place cash in an envelope and place this in the mail box at the front doors of the main council building, we can send you a receipt by post.
  • We are working on additional options such as phone-based credit card payments. Updates will be available on the rates and property page.

Can I get a refund for the facilities I'm not allowed to use?

Rates are a tax on property, and like income tax or GST they are not a fee to provide a specific service they go into a general fund that pays for a variety of services. There are two basic types of rates:

  • General rates cover facilities like roads, pools, parks, libraries, museums and galleries, which are funded on a ‘common good’ basis. It’s been decided that these things are a benefit to the whole community at large rather than any specific individual. Whether you use them or not, so everyone contributes to them. We do not provide a rates remission if you don't or can't use these services.
  • Targeted rates are charged for services that you either personally benefit from like rubbish, water and wastewater, where you only pay if you receive the service, or for services delivered in a defined area such as community boards, where residents of that area pay.

All of the facilities that require a Vaccine Pass are funded through general rates.

Can I have a breakdown of where all my rates go?

The Timaru District Council Rates Resolution, which shows the full breakdown of the rates we charge can be found here:

Although we provide a breakdown of rates spend in our Long Term Plan, this is an estimate for education only and is not used in any calculation. Note that this breakdown doesn't include rates that we collect on behalf of Environment Canterbury.

Advice from MBIE says that Libraries, Pools, Museums, galleries etc should be open and non-vaccine mandated.

This is only advice from MBIE, councils are able to set their own local rules based on local conditions. Our approach, in line with many other councils, is aimed at offering the highest level of protection while offering the best level of access for the majority of the community with Vaccine Passes.

This is discriminatory, a private health matter and you have no right to do this.

This is an unprecedented public health emergency, as a local council it’s our duty to help deliver the public health response. We’re operating under clear guidance and legal authority from the Government, and it’s Council’s priority to promote healthy and safe community access to our facilities.

Vaccine mandates comply with the Bill of Rights as the overall benefit to the community of Vaccination outweighs people’s individual rights. The New Zealand Human Rights Commission has a significant number of resources on the topic.

Do you have more questions, or do you want to tell us what you think?

Drop our team an email to

Last updated: 23 Dec 2021