Pandemic Response

Civil Defence & Emergencies

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COVID-19 Response at TDC

Alert Level 2 - Reduce - The disease is contained, but the risk of community transmission remains. (Equivalent to yellow in TDC pandemic plan)

Welfare Helpline - 0800 24 24 11

This number is staffed 9am-5pm for people who feel vulnerable and have no alternative means of accessing essential services such as food and medicine. Please pass this number on to anyone you think needs it.

The current range of measures being put in place are:

  • COVID-19 is still out there. Play it safe.
  • Keep your distance from other people in public.
  • If you’re sick, stay home. Don’t go to work or school. Don’t socialise.
  • If you have symptoms of cold or flu call your doctor or Healthline and get advice about being tested.
  • Wash your hands. Wash your hands. Wash your hands.
  • Sneeze and cough into your elbow, regularly disinfect surfaces.
  • If you have been told to self-isolate you must do so immediately.
  • Keep a track of where you’ve been and who you’ve seen.

More national level information is at

As a provider of many of the services that you rely on every day, it’s important that Timaru District Council takes the current pandemic risk seriously so we can all get through.

We have activated our pandemic management group, to coordinate planning across the organisation and ensure that we can do everything possible to minimise the impact of this issue and maintain the resources available to keep essential services going.

You can get updates on the status of all our services on the pandemic hub, and read our pandemic plan for yourself in the Related Information Box on the right.

While we are working to ensure that we keep things going, you can also play your part in helping prevent the spread of Covid-19 throughout the community by following the Ministry of Health Guidelines.

Service Updates

Infrastructure (Water, Waste, Roads, etc)

Drinking water and wastewater

Services will continue as normal.

Kerbside collection

  • 3-Bin Service fully operational with recycling and organic materials diverted from landfill.
  • Please sort your rubbish, recycling and organics as normal, contamination monitoring will be in place
  • Please ensure your bin isn’t blocked by cars and is well spaced to allow for contactless collection.

Redruth and Transfer Stations

> Full information here.

  • Transfer stations will be opening in a staged manner.
  • Entry to sites for all users
  • Due to physical distancing rules, capacity will be limited and waiting times will be longer than usual, so please only use if essential.
  • Staff are not able to help you unload at the transfer station.
  • Please use your closest Transfer Station.

Opening Times

Transfer StationFrom W/C Monday 18 May
RedruthOpen Monday - Friday 7.30am - 4.30pm, Saturday 10am - 4.30pm
TemukaOpen Thursdays - 8.30am - 12.30pm & 1.00pm to 4.15pm, Saturday 10am-4pm
GeraldineOpen Tuesdays - 8.30am - 12.30pm & 1.00pm to 4.15pm, Saturday 10am-4pm
Pleasant PointClosed pending availability of contactless payment
Crow's NestOpen daily 9am - 4.45pm
Redruth Scrap MetalOpen 24h

Rural Waste Services

If you are in a rural area and do not have access to the bin system, you are now able to use your closest transfer station during opening times, or you can check the Yellow Pages for waste contractors.


Major projects now underway inlcuding Talbot St, Arowhenua Road and Badham Road flood repairs More information here.

Community Facilities (Libraries, Pools, Parks, etc)


Air New Zealand has now suspended domestic flights from Timaru Airport until further notice. Domestic flights are available from Christchurch and Dunedin.

Recreation Facilities

  • CBay Fitness, Café and Customer Services Open from Thursday.
  • CBay Aquatics open from Saturday.
  • Southern Trust Events Centre available for hire from Monday 18th May.

CBay Fitness will open Thursday from 5.30am via alternative entrance through Programme Room. Contact tracing, social distancing and extra hygiene measures will be in place. Restriction of 100 members at a time. We will close one hour early each night at 8pm.

CBay Café and Customer Service (front entrance) will be open from 9am to 5pm Thursday and Friday.

The full CBAY complex including CBAY Aquatics will open on Saturday morning at 7am .

The complex will open at the normal time, but will close one hour early each night to allow for extra cleaning and sanitising.

Pool Hall and café area restricted to 100 people maximum. Entry to café and Aquatics areas will be by usual front entrance. Entry to CBay Fitness will remain via Programme Room.

The Chillax area (spa, sauna and steam room), children’s aquatic play area, diving boards and hydroslides are closed until further notice.

STEC available for use by hirers from Monday 18th but they must first produce evidence of how they will do contact tracing and observe governmental guidelines to Team Leader STEC.

Heritage Facilities

  • Aigantighe Art Gallery is open normal hours from today.
  • South Canterbury Museum will reopen at 10am on Tuesday 19 May.
  • Physical distancing, hygiene, capacity limits and contact tracing will apply at both venues.

Timaru District Libraries

Timaru Library

Timaru Library will remain closed for renovation - See here for more details

Return slots will open from Thursday and a click and collect service is being put in place.

Temuka and Geraldine Libraries

Open normal hours for lending and customer service enquiries only.

  • Capacity will be limited to 15 customers at a time, and all customers will have to sign in on arrival for contact tracing.
  • Maximum 15 minutes browsing time per visit.
  • 10 items per borrower.
  • Wifi use is available OUTSIDE the building only.
  • After hours book returns resume.
  • Safe handling protocols will be in place for all returned materials.
  • Phone and delivery service to vulnerable customers and phone calls to vulnerable customers will continue.
  • APNK computers and chromebooks, community room use, outreach programmes will remain unavailable at Level 2.

A large selection of online materials can be found at you can also join online.

Public Toilets

All public toilets are open. Please ensure you follow all good hygiene and physical distancing protocols.


  • Parks, Playgrounds, Dog Park, Saltwater Creek Walkway are open from Thursday.
  • BBQs, outdoor showers, Graeme Paterson Conservatory and Caroline Bay Aviary will remain closed.
  • Children’s playground equipment, exercise equipment, picnic tables, bins and dog park gates have been sanitised prior to moving to level 2 and will be weekly during this period.
  • Please ensure you are equipped to ensure proper hand hygiene when using all park facilities.
  • Vehicle access to Botanic Gardens is open, Centennial Park (Scenic Reserve) will remain closed due to roadworks.
  • Dogs can be exercised off leash in dog exercise areas including the tidal area of Caroline Bay Beach, but please be aware of social distancing and ensure your dog is kept under control and away from on leash dogs.
  • Dogs should remain on leash in all other public places. Please pick up after your dog and take it home to dispose of in your bin.
  • Please ensure social distancing rules are followed at all times.

Environmental Services (Building, Planning, Animals, Bylaws)

Building Control

  • Building unit can undertake all building control functions.
  • All applications will need to be digital, contact us if you need help with this.
  • Land Information Memorandum (LIM) can be processed.
  • Inspections are continuing both physical and virtual

The building unit staff are transitioning back to the office via a staged process but all are still contactable by phone or email.

Please submit an applications via the forms on the TDC website and attach them to your application through the portal.

Please continue to limit submitting any hard copy applications or documentation as we are moving to a paperless process. Any other forms or notifications can be emailed to

Inspections are being carried out either in person (as normal) or virtually (via an inspection app). You may be contacted by the inspector and asked to perform a virtual inspection. This is a very simple process and only requires a responsible person with a smart phone to be on site.

Please continue to book inspections in the same way, by calling customer services on 03 687 7200. If you had an inspection booked during lockdown, please call us to re-book it.

For all general building enquiries you can contact David Williams by email or phone only or 03 687 7236 or Building Control Manager on or 027 434 6053

Land information memorandum (LIM) will be processed during alert level 2.


The planning unit is fully operational, but there will be no in person meetings. The duty planner via the customer services phone number. Planning applications can still be made via email to Hard copy applications will not be processed until normal business operations resume.

Animal Control

Officers will be responding to dog attacks, wandering dogs and wandering stock. Contact is via the main switchboard 03 687 7200.


  • Dogs must be on lead in all public places except for marked dog exercise areas.
  • Please be aware of social distancing and ensure your dog is kept under control and away from on leash dogs.
  • Please pick up your dog poo, we will issue an infringement to anyone caught leaving it behind.

Abandoned vehicles

Abandoned vehicles will be dealt with normally, please contact us via our fix it form.

Parking Control

Parking time limits, Council car parks charging and metered parking to resume from Thursday.

Food safety

The Ministry for Primary Industries has a large amount of information regarding operating food businesses at level 2 at

Liquor Licensing

  • For Businesses that are open

You are still able to apply for the following licenses and we will process them as follows:

OFF licence renewals – lodge your applications via email ( and you pay online using the details on the invoices you should have received with your renewal paperwork.

MANAGERS CERTS – Renewals can be lodged as per above

MANAGERS CERTS – New applications to ensure you have adequate coverage of staff can be lodged as per above. Regarding payment the fee is $316.25 per manager.  You will need to pay the fee online (account 02-0888-0269159-00) and use the District and Last Name in the particulars we can link the payment to the paperwork.  When you lodge the paperwork if you can advise us when you paid the fee please.

  • For businesses that are not open

You are still able to submit your renewal paperwork as per above including renewals for ON/CLUB premises however these will not be ‘issued’ until we are out of ‘Alert Level 3’.

Please note the District Licensing Committee will only be processing applications for businesses that are open and applications deemed to be urgent. All other applications will be placed on hold until we are no longer ‘Alert Level 3’

If you have any questions please feel free to contact the team via email at and we will endeavour to get back to you ASAP.  Alternatively you can contact Sharon Hoogenraad (Chief Licensing Inspector) on 027 659 2752. Please be aware that in this ever evolving climate things are continuously changing so as soon as we hear anything new we will keep you posted.

All of these services are subject to change with no notice.

Governance (Council Meetings, Citizenship)

  • Meetings in Level 2 may continue remotely.
  • Times and venues for meetings may alter at short notice.
  • Agendas and minutes will be available from the Council website at
  • Citizenship ceremonies are cancelled until further notice.
  • Public forums and public attendance at meetings are temporarily discontinued.
  • Hard copies of any agendas will not be available through the normal Council office, libraries or service centres.
  • Council’s priority is to keep the community safe and disruptions to the normal meeting schedule are part of the adjustments Council has to make.

You can do a lot online

A key part of avoiding any interruptions to our services is ensuring our staff stay healthy and able to work. You can help with this by accessing our services online at or over the phone 03 687 7200:

  • Rates payments can be done through your bank account, via direct debit or by card via our website (transaction fee applies).
  • Requests for service, animal control requests, noise complaints can be done on the phone, via the fix it form or using the snap, send, solve app.
  • You can pay your parking tickets and re-register your dog online.
  • All our building forms are available to download and print on the website.
  • Many day-to-day queries can be handled over the phone or via email to
  • Updates are also available via Facebook at
  • We’re available 24/7 on 03 687 7200 or at

Stuck with nothing to do?

If you find yourself isolated for two weeks, Timaru District Libraries has a wealth of online entertainment for you, all you need is a computer or tablet, your library card number and a pin.

  • You can access thousands of books and audiobooks via BorrowBox, Wheelers and Overdrive.
  • You can stream 10 movies a month from our selection of award-winning independent, international and classic films on Kanopy.
  • You can also access thousands of newspapers and magazines from PressReader.
  • If you have physical books you can renew them online, we’ve also increased our lending period to six weeks.

Don’t have a membership? You can now even join online at

If you need advice getting set up, give the library a ring on 03 687 7202

Customer Services

  • Timaru Customer Services, Temuka and Geraldine Service Centres are open as normal hours.
  • There will be managed entry into the centres to comply with Level 2 requirements
  • Customers may have to queue outside before entering into the building.
  • Many staff will still be working remotely so we encourage you to ring first to discuss matters prior to coming into the Council offices
  • Most transactions are able to be completed remotely via phone or web site.
  • There are a variety of payment options available for customers.  Please give us a call to discuss these.
  • Customer services is available 24/7 on 03 687 7200

Health Advice from Ministry of Health


The symptoms of COVID-19 are:

  • a cough
  • a high temperature (at least 38°C)
  • shortness of breath.
  • sore throat
  • sneezing and runny nose
  • temporary loss of smell

These symptoms do not necessarily mean you have COVID-19. The symptoms are similar to other illnesses that are much more common, such as cold and flu.

Shortness of breath is a sign of possible pneumonia and requires immediate medical attention.

MoH doesn’t yet know how long symptoms take to show after a person has been infected, but current World Health Organization assessments suggest that it is 2–10 days.

If you have these symptoms and have recently been to a country or area of concern, or have been in close contact with someone confirmed with COVID-19, please telephone Healthline (for free) on 0800 358 5453 or your doctor immediately.

Prevention – how to protect yourself and others

  • Cough or sneeze into your elbow or by covering your mouth and nose with tissues.
  • Put used tissues in the bin or a bag immediately.
  • Wash your hands with soap and water often (for at least 20 seconds).
  • Try to avoid close contact with people who are unwell.
  • Don’t touch your eyes, nose or mouth if your hands are not clean.
  • Avoid personal contact, such as kissing, sharing cups or food with sick people.
  • Clean and disinfect frequently touched surfaces and objects, such as doorknobs.
  • Stay home if you feel unwell.
  • Call Healthline on 0800 358 5453 if you have any symptoms and have been to any countries or territories of concern or have been in close contact with someone confirmed with COVID-19.

Last updated: 19 May 2020