Pandemic Response

Civil Defence & Emergencies

COVID-19 Response at TDC

Current alert status - Level 4 - Eliminate - STAY HOME - Likely that disease is not contained. (Equivalent to red in TDC pandemic plan)

Welfare Helpline - 0800 24 24 11

This number is staffed 7am-7pm for people who feel vulnerable and have no alternative means of accessing essential services such as food and medicine. Please pass this number on to anyone you think needs it.

The current range of measures being put in place are:

  • people instructed to stay at home
  • educational facilities closed
  • businesses closed except for essential services (eg supermarkets, pharmacies, clinics) and lifeline utilities
  • rationing of supplies and requisitioning of facilities
  • travel severely limited
  • major reprioritisation of healthcare services.

More national level information is at

As a provider of many of the services that you rely on every day, it’s important that Timaru District Council takes the current pandemic risk seriously so we can all get through.

We have activated our pandemic management group, to coordinate planning across the organisation and ensure that we can do everything possible to minimise the impact of this issue and maintain the resources available to keep essential services going.

As this is likely to progress over time, or if it increases in severity we may need to change or limit how you access some of our services, but we will focus on ensuring that essential services are preserved.

You can get updates on the status of all our services on the pandemic hub, and read our pandemic plan for yourself in the Related Information Box on the right.

Our approach shouldn’t be taken as a reason to be concerned. Part of our business continuity planning is to have action plans for a variety of events in place and ready to be activated at an early stage. Our plans are based on advice received from the Ministry of Health and associated government bodies.

While we are working to ensure that we keep things going, you can also play your part in helping prevent the spread of Covid-19 throughout the community by following the Ministry of Health Guidelines.

Help us keep our staff and contractors safe - Let them work in isolation - Stay away from them

Service Updates

Infrastructure (Water, Waste, Roads, etc)

Drinking water and wastewater

Services will continue as normal.

Kerbside collection

  • Bins will be emptied on your normal collection days.
  • Please continue to use your three bins.
  • Ensure bins are spaced properly and not blocked by parked cars.
  • All tissues, paper hand-towels and disposable wipes must be placed in your RED bin.

Transfer Stations

All Transfer Station sites are closed to the public


Redruth Landfill is a waste disposal facility for the protection of public health.

  • Only essential and critical waste is being received
  • Only licensed operators are permitted
  • Contact Council if you require an approval

Rural Waste Services

If you are in a rural area and do not have access to the bin system, please
check the Yellow Pages for waste contractors.


Essential safety maintenance will continue. Upgrades and reseal work will
be suspended until further notice.

Community Facilities (Libraries, Pools, Parks, etc)


Air New Zealand has now suspended domestic flights from Timaru Airport until further notice. Domestic flights are available from Christchurch and Dunedin.

Caroline Bay Trust Aoraki Centre (Cbay), Southern Trust Event Centre, South Canterbury Museum and Aigantighe Art Gallery are all closed until further notice. Please see individual facility websites for more info.

Timaru District Libraries

All library branches are closed. Please hold onto your items at home until we re-open. Please do not try to return items to the library as the return slots are closed.

No overdue fines or charges will be incurred during the period or library and loan periods will be extended.

Public Toilets

All public toilets are open. Please ensure you follow all good hygiene and physical distancing protocols.


Parks are open, but playgrounds are closed as per government instruction. 
The Saltwater Creek walkway is CLOSED.
The Dog Park is closed. Off lead exercise areas are detailed here. Please physical social distancing rules are followed.
The Loop Road pedestrian underpasses at Caroline Bay are closed.
Vehicle access to centennial park (scenic reserve) & the botanic gardens is closed as well as indoor areas.
Aviaries have been closed. Gas bottles have been removed from all outdoor barbecues.
There will be no lawn mowing of garden maintenance during the closed period, so we apologise for the appearance of our parks.
Pleasant Point Campground is not taking any bookings until further notice.

Environmental Services (Building, Planning, Bylaws)

Building Control

The building unit is still able to accept and process building consents as all of our staff are working remotely. There are some challenges to this which will mean some slower time frames, but we will endeavour to continue to do the best we can.

If you are wanting to submit an application please access the forms via the TDC website (these are editable) and attach them to you
application through the portal. Please limit any hard copy applications (or preferably digital) or any other documentation as this is proving difficult to manage remotely. Any other forms or notifications can be emailed to

There will be no inspections taking place until further notice as we need to reduce the risk of spreading the virus where possible. If you had an inspection already booked, you will be contacted by the building team and advised to re-book once council is back up and running with this service.

Please remember to be patient as we are trying to carry on as best we can with our building services.

For all general building enquiries you can contact David Williams by email or phone only or 03 687 7236 Building Control Manager or 027 434 6053

Land information memorandum (LIM) will not be processed during the closedown period.


The planning unit is fully operational, but there will be no in person meetings. The duty planner via the customer services phone number. Planning applications can still be made via email to Hard copy applications will not be processed until normal business operations resume.

Animal Control

Officers will be responding to dog attacks, wandering dogs and wandering stock. Contact is via the main switchboard.

Abandoned vehicles

Will be dealt with normally, please contact us via the

Parking Control

Patrols will be suspended, but we can still respond to specific requests.

Liquor Licensing

  • For Businesses that are open during lockdown (ie essential services)

You are still able to apply for the following licenses and we will process them as follows:

OFF licence renewals – lodge your applications via email ( and you pay online using the details on the invoices you should have received with your renewal paperwork.

MANAGERS CERTS – Renewals can be lodged as per above

MANAGERS CERTS – New applications to ensure you have adequate coverage of staff can be lodged as per above. Regarding payment the fee is $316.25 per manager.  You will need to pay the fee online (account 02-0888-0269159-00) and use the District and Last Name in the particulars we can link the payment to the paperwork.  When you lodge the paperwork if you can advise us when you paid the fee please.

  • For businesses that are not open during lockdown (non-essential services)

You are still able to submit your renewal paperwork as per above including renewals for ON/CLUB premises however these will not be ‘issued’ until we are out of ‘Alert Level 4’.

Please note the District Licensing Committee will only be processing applications for businesses that are open and applications deemed to be urgent. All other applications will be placed on hold until we are no longer ‘Alert Level 4’

If you have any questions please feel free to contact the team via email at and we will endeavour to get back to you ASAP.  Alternatively you can contact Sharon Hoogenraad (Chief Licensing Inspector) on 027 659 2752. Please be aware that in this ever evolving climate things are continuously changing so as soon as we hear anything new we will keep you posted.

All of these services are subject to change with no notice.

Health Advice from Ministry of Health


The symptoms of COVID-19 are:

  • a cough
  • a high temperature (at least 38°C)
  • shortness of breath.

These symptoms do not necessarily mean you have COVID-19. The symptoms are similar to other illnesses that are much more common, such as cold and flu.

Shortness of breath is a sign of possible pneumonia and requires immediate medical attention.

MoH doesn’t yet know how long symptoms take to show after a person has been infected, but current World Health Organization assessments suggest that it is 2–10 days.

If you have these symptoms and have recently been to a country or area of concern, or have been in close contact with someone confirmed with COVID-19, please telephone Healthline (for free) on 0800 358 5453 or your doctor immediately.

Prevention – how to protect yourself and others

  • Cough or sneeze into your elbow or by covering your mouth and nose with tissues.
  • Put used tissues in the bin or a bag immediately.
  • Wash your hands with soap and water often (for at least 20 seconds).
  • Try to avoid close contact with people who are unwell.
  • Don’t touch your eyes, nose or mouth if your hands are not clean.
  • Avoid personal contact, such as kissing, sharing cups or food with sick people.
  • Clean and disinfect frequently touched surfaces and objects, such as doorknobs.
  • Stay home if you feel unwell.
  • Call Healthline on 0800 358 5453 if you have any symptoms and have been to any countries or territories of concern or have been in close contact with someone confirmed with COVID-19.

You can do a lot online

A key part of avoiding any interruptions to our services is ensuring our staff stay healthy and able to work. You can help with this by accessing our services online at or over the phone 03 687 7200:

  • Rates payments can be done through your bank account, via direct debit or by card via our website (transaction fee applies).
  • Requests for service, animal control requests, noise complaints can be done on the phone, via the fix it form or using the snap, send, solve app.
  • You can pay your parking tickets and re-register your dog online.
  • All our building forms are available to download and print on the website.
  • Many day-to-day queries can be handled over the phone or via email to
  • Updates are also available via Facebook at
  • We’re available 24/7 on 03 687 7200 or at

Stuck with nothing to do?

If you find yourself isolated for two weeks, Timaru District Libraries has a wealth of online entertainment for you, all you need is a computer or tablet, your library card number and a pin.

  • You can access thousands of books and audiobooks via BorrowBox, Wheelers and Overdrive.
  • You can stream 10 movies a month from our selection of award-winning independent, international and classic films on Kanopy.
  • You can also access thousands of newspapers and magazines from PressReader.
  • If you have physical books you can renew them online, we’ve also increased our lending period to six weeks.

Don’t have a membership? You can now even join online at

If you need advice getting set up, give the library a ring on 03 687 7202

Last updated: 02 Apr 2020