Booking Guide & How To Videos

Halls & Event Venues

Booking guide

You can download a guide to using the new booking service below

How to videos

Below we take you through some of the common tasks you'll undertaking in booking a venue.

Logging into your account

Making a booking

Amending a booking

Downloading an invoice

Do I need an account, or can I just make a booking?

We require all user of our Bookable platform to make an account with us.

Do I have to use the online booking system, or can I just send an email?

All bookings for Council venues must now go through Bookable. If you need help to make a booking you can send an email to, watch our online videos and there are step by step user guides available on the Timaru District Council website.

What if the time I want is already booked?

Unfortunately, if the venue is already booked, we cannot facilitate your booking. We recommend looking at another venue that has availability.

How do I update my account details?

Once you have logged in, select My Account, then select My Details. Here you can edit your contact details.

Can I cancel my booking, and will I get a refund?

Once you have logged in, select My Account, and in your list of bookings click on the booking you would like to cancel. Select Cancel Entire Booking next to Booking Overview.

How do I know if my booking has been confirmed?

You will receive an email to say your booking has been confirmed. You can also log into your Bookable account and click on your booking to check if the status has changed from tentative to confirmed.

How do I collect the key or venue access information for my booking?

You will receive an email upon confirmation of your booking, including how you can access the venue and collect your key if applicable.

What happens if I forget my password to my Bookable account?

When you try to log in, click "Forgotten Password?" to receive a password reset email.

What Payment methods are available?

  • Online card Visa and Mastercard
  • Cash and in person at a Timaru District Council Customer Service Centre.

Where can I find more support on how to make a booking?

You can watch our instructional videos or visit a Timaru District Council Customer Service Centre.

Can multiple people in my organisation have an account?

Yes, you can have multiple users under one organisation.

How can I remove users that are no longer in my organisation?

Log into your account and go to the ‘My Organisation’ tab. You can add, remove, and invite new users from this page.

Will I be able to print out my Booking confirmation?

Yes, you will receive an email notification confirming your booking and this can be printed out.

Who can I contact for assistance?

You can contact the Bookings team on 03 687 7200 or email

If someone has already booked the date I want, can I go onto a Reserve list?

There is no reserve list available.

What do I do if my event requires a special licence?

Contact the Liquor team at or 687 7200. They will be able to provide you with an application form. Please be aware this will incur an application depending on attendees.

Where can i find a copy of the seating plan for my booking?

The seating plan is located under ‘Documents’ in each facility.

Last updated: 28 Aug 2023